Concept of Total Quality Management

B.Ed Notes English Medium
Concept of Quality management and SWOT Analysis.

Q. Concept of Quality Management (Total Quality Management) and Excellence in Education

Achieving quality education is possible only when educational services/products meet needs and expectations, give value for time and efforts and lead to true all-round development of the child – physical, mental, social, moral, spiritual, etc.
For this we must follow Total Quality Management wherein the entire institution i.e. management, principal, supervisor, teachers, non-teaching staff, parents, pupil, all work as a harmonious unit to achieve results.

Principles of quality management

1) Child is the center – Focus should be on the student and his needs, wants, way of life, goals, etc.

2) School is system-oriented – The school comprises of several inter-dependent factors that all work together in an integrated manner to achieve success.

3) Team Work – Cooperation and esprit de corps foster the spirit of oneness for harmonious working and better results.

4) Cooperative Management – The management must understand and empathize with issues faced by personnel at all levels. This creates a sense of belonging amongst the work force.

5) Human Resources Development – Constant training and extension services are needed to keep the staff up to date and proficient.

6) Future Planning – Think in terms of goal and objectives both long-term and short-term.

7) Leadership The leader is the captain of the ship. He gives proper direction and holds all the threads together.

Process/Steps (Mentions only if you have time available)

1) Develop Customer Focus (students)

2) Identify Customers

3) Identify Needs

4) Plan process

5) Implement process

6) Evaluate Results

Share on: Share YogiRaj B.Ed Study Notes on twitter Share YogiRaj B.Ed Study Notes on facebook Share YogiRaj B.Ed Study Notes on WhatsApp
Peter Druckers Modern Management Theory
Peter Druckers Modern Management Theory

In 1954, Peter Drucker introduced Management By Objectives (MBO) which is a modern approach / philosophy / idea towards Management

Read full article
Henri Fayols Administrative Management Theory

Henri Fayol, French Pioneer, considered as founder of Classical Management School, the first to systematize managerial behavior in 1916.
He proved that management is a developed skills and not a gift by birth. It is the process of getting activities completed efficiently and effectively with other people.

Read full article
Concept and training of Human Resource Development

1) Training is a process designed to improve the performance of an employee at his present job.
2) It imparts specific skills, abilities, and know-how to enhance his performance and make him up-to-date with current trends.

Read full article
Pre-service training

Q. Pre-service training
The formal training that a teacher gains before the start of her teaching career before she actually starts teaching, is called as Pre-service education or pre-service training.

Read full article